Returns & Refunds Policy

At Reilly & Sons, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we only accept returns or provide refunds for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised products.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all perishable items are in perfect condition and match your order details.

• 2.
  Document Issues

  If you encounter any damage or quality concerns, take clear photographs of the product and the packaging as evidence for your claim.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos within 2 days of receipt.

• 4.
  Resolution Process

  Our team will review your request and, if approved, will issue a full refund to your original payment method or ship a fresh replacement immediately.